Frequently Asked Questions

What exactly is a service plan?
An extended service plan with us guarantees that you will receive the best product support on all your covered products, saving you money from unexpected repairs.

Why should I use eservicentral?
Not only is the site very easy to use, you can also have peace of mind that the services offered are reliable and convenient. The time you save using the site can be spent on your leisure activities.

If I am unsatisfied with my service plan, can I cancel the plan?
We hope that you are never unsatisfied with our service. However, if you are not satisfied with our services you can request a refund. Cancellations made within the first 30 days of the life of the plan will receive a 100% refund, no questions asked. Cancellations made after 30 days will be refunded on a pro-rated basis, minus any claims.

What should I do if I do need service?
There are two options you can take to receive service. The first option is to call the toll-free number located on the front of your service contract. The second option is to log on to www.eservicentral.com and file a request for service. It is that easy!

Who will perform the service on my product?
We have a list of over 10,000 authorized service professionals throughout the country to serve you. Each technician is committed to providing excellent service on all your products. Don’t forget to make sure you fill out our customer survey to let us know about the service you receive.

What if I transfer my service contract to another person?
Our service contracts are 100% transferable. If you transfer ownership of the covered product just let us know in writing and we will take care of you.

Will I have to pay a deductible or any other ‘hidden costs’?
Out-of-pocket expenses will be eliminated for all covered repairs! We will pay 100% of covered parts and labor (beyond the manufacturer’s warranty).

If you experience any difficulty with the site and do not wish to e-mail us, please call us toll-free at 1-866-773-7651 and a customer representative will be glad to serve you. Note: this number is for issues related with the website only. For all other inquiries, please use the toll free number on your contract.